Refund policy

Return & Refund Policy

Eligible return requests must be submitted within 7 calendar days of confirmed delivery.

Before sending anything back, contact The Cozy Curio Co at TheCozyCurioCo@gmail.com and obtain return authorization. Unauthorized returns may not be accepted.

Returns are handled from Port St. Lucie, Florida. Please do not mail a return without prior authorization. Once your return request is approved, The Cozy Curio Co will provide the complete return shipping address and return instructions.

Return eligibility

Returned items must be received in the same condition in which they were delivered, including all original pieces, accessories, lids, inserts, and other included components. Customers are responsible for reviewing the product description, condition notes, and photographs before purchasing.

Many items are vintage, pre-loved, or one-of-a-kind, and normal age-related wear is expected. Disclosed characteristics—such as patina, crazing, finish wear, minor marks, discoloration, surface wear, or other flaws clearly described or photographed in the listing—are not considered undisclosed defects.

Ordinary approved returns

• The buyer is responsible for return shipping.
• Return shipping should include tracking.
• Original outbound shipping charges are non-refundable unless the item arrived damaged or was materially misrepresented.
• Once an approved return is received and inspected, any refund due will be issued to the original payment method within 3–5 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Damaged-in-transit claims

If an order arrives damaged, contact The Cozy Curio Co at TheCozyCurioCo@gmail.com within 48 hours of confirmed delivery.

Damage claims must include both original photographs and original video showing:

• The complete item and the damage
• All broken or separated pieces
• The shipping box or mailer
• The shipping label
• All packing materials
• Any damage to the shipping container

Whenever possible, video should be a continuous, unedited recording showing the item, damage, all pieces, packaging, shipping container, label, and packing materials together.

Evidence requirements

All claim photographs and videos must be original and unaltered. Evidence must not be AI-generated, AI-enhanced, AI-edited, filtered, retouched, cropped, annotated or marked up, composited, background-replaced, altered using object-removal or object-addition tools, spliced, or otherwise edited in a way that changes the visible contents. If a closer view or different angle is needed, capture a new original photo or video rather than editing an existing file. Ordinary compression, resizing, or format conversion performed automatically by an email provider, messaging app, upload service, or other platform is acceptable.

Please keep the item, all pieces, the shipping container, label, and packing materials until the claim is resolved. Depending on the circumstances and applicable requirements, resolution may include a refund, partial refund, replacement when available, return, or other appropriate remedy.

Nothing in this policy limits any rights available under applicable law, Shopify rules, payment-provider requirements, or carrier claims procedures.